Step 2: Implementation guidelines
Role play
Think about the simulation that the role-play involves and consider the following questions:
How can you introduce yourself to the customer?
How can you help him/her?
Which kind of approach do you prefer? Why?
Do you smile or not? Why?
How can you solve problem with a customer?
How can you introduce yourself to the customer?
How can you help him/her?
Which kind of approach do you prefer? Why?
Do you smile or not? Why?
How can you solve problem with a customer?
‘Employee of the month’
Think about the ‘Employee of the month’ simulation and consider the following questions:
What is important in a performance?
What constitutes best practice?
What do you need to achieve your best performance?
Does the sector have any specific needs? Or do you think it has only general needs?
What is important in a performance?
What constitutes best practice?
What do you need to achieve your best performance?
Does the sector have any specific needs? Or do you think it has only general needs?
Self-assessment
Before watching the video, think about the self-assessment simulation and consider the following questions:
What is appropriate in an interview? What is inappropriate? And why?
How can you present yourself?
Is there anything you should avoid?
What is your best quality? And what is your worst quality?
What is appropriate in an interview? What is inappropriate? And why?
How can you present yourself?
Is there anything you should avoid?
What is your best quality? And what is your worst quality?
Music: © Thomas Newman: American Beauty: Dead Already.
All copyrights belong to their respective owners.
All copyrights belong to their respective owners.
Navigation
User's note:
To be able to use the TTT to its full extent, you need the latest version of your Internet browser. If you have any other technical problems, please use the latest version of the Google Chrome or Firefox browser or update your JAVA-software. Thank you.