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TLAs to promote social competencies

 

Dealing with criticism

Highlights the significance of effective communication in the workplace.

Team competency

One of the most important competencies in the retail sector, because many transactions rely on it.

TLAs to promote self-competencies

 

Time management

Crucial to young people’s ability to manage their time effectively and efficiently.

Self-evaluation of strength and weaknesses

Focusses on promoting competencies to enable learners to evaluate their own potential.

© Fotos: Fabian Stürtz

Dealing appropriately with customers, suppliers, supervisors and colleagues plays a big role in the professional routine of apprentices in the retail sector. Appropriate types of communication, behaviour and self-perception are crucial for professional success and satisfaction. This TTT presents four teaching and learning arrangements (TLAs) designed to promote self-competencies and social competencies in vocational training for the retail sector. The teaching resources are aimed primarily at the first year of vocational training for the retail sector but, depending on the individual circumstances of the students, can also be used at other levels and in other sectors.