Create a concrete situation and explore a real case; enhance critical skills using two examples of situations and providing all the related materials to improve students’ self-evaluation (customer care,  satisfaction questionnaire and SWOT analysis)

Self- and external evaluation

Am I equipped to face a real situation?

Capacity to make judgement and criticisms.

I should use it:

• because the students can assess their potential and weaknesses in facing possible problems by means of a real case
• it helps the student to highlight the difficulties
• it directs students’ attention to shortcomings in their knowledge
• it develops student’ ability to manage an everyday situation
• it enhance students' critical skills and self-perception
• it saves time