Step 1: Why should I use it?

This Teacher Training Tool (TTT) aims to prepare you to use the 'Dealing with criticism' TLA.

The TLA focuses on the skills of 'dealing with criticism', which are extremely important within communicative situations in the retail sector.

To find out why you should use the ‘Dealing with criticism’ TLA, please watch the following video. 

Well done! You have completed step 1 of this part of the TLA.

To find out exactly how to use the resources, please go to step 2.